Reach Out | Shipping Guarantee | Shipping | Payments | Returns | APO

Reach Out

We're real people! We feel it is extremely important to give you the best support available. Please feel free to contact us with any problems, praise, or questions via email.

E-Mail
sales@yoyocrazy.com

Shipping Guarantee

We guarantee that your order will leave our warehouse the same business day!

It is now IMPOSSIBLE to place an order on our site that will not ship out the same business day. We've modified our shopping cart so that if it's not in our warehouse... you CAN'T put it in your cart.

If your order is placed before 4:00pm Eastern Time it will ship out that SAME DAY! This guarantee applies to business days only (Monday-Friday). Due to limited postal hours we are unable to guarantee shipments on weekends and postal holidays.

Unfortunately, orders that are paid for by Check or Money Order do not qualify for same day shipping guarantee.

There are some situations in which it is necessary for us to temporarily place a security hold on an order. These situations include but are not limited to: non-matching billing address or large orders containing a different shipping and billing address. All security investigations will be conducted within one business day. If it is necessary for us to hold your order for security reasons we will expedite your order at our expense.

Shipping

We're excited to announce same day US shipping on all orders. Generally US Mail orders are shipped via USPS First Class mail with delivery confirmation. This takes an average of 3-7 days for delivery.

We also have several other methods available for more time critical shipments.

International orders are shipped either USPS International Priority Mail (1-3 weeks delivery), or shipped FedEx Express International with delivery Worldwide in 2-3 business days.

Here are our rates:

Payments

Please note; all charges will show up on your statement as Magic Geek, Inc..

YoyoCrazy.com and the Magic Geek, Inc. accept Visa, Mastercard, American Express and Discover. If you would like to pay with Check or Money Order, please send all payment to YoyoCrazy.com but payable to Magic Geek, Inc.

Returns

We stand behind the products we have chosen to carry. Our primary concern is that our customers get top of the line yo-yos, parts and accessories .You may return unused products to us within 30 days for a full store refund, minus shipping cost. It is our policy not to offer refunds on used products or products without their original packaging unless there is a manufacturing defect or damage to your product. We provide comprehensive product descriptions to help you make your purchasing decision carefully.

From first visit to order delivery, we want you to be completely satisfied with your experience. Our friendly and knowledgeable sales staff is available to help you find the product that best fits your needs.

A RETURN AUTHORIZATION NUMBER (RA#) must be obtained from our customer service staff and is required for ALL returns. Merchandise must be returned within 15 days of the issuance of the RA# at which time the RA# expires. RA#'s are nonrenewable. Return shipping charges are the sole responsibility of the customer. YoyoCrazy.com reserves the right to return any merchandise without a valid RA# to the customer. All returned merchandise must be in the original packaging, and all components, manuals included. All products that is returned incomplete, or damaged, -- if accepted -- will require a deduction. This deduction is final. Our 30-day money back guarantee does not apply to special order items.

To return a product, please follow the steps outlined below.

1. Obtain a Return Authorization Number (RA#) within 30 days of the original ship date by calling 1-888-856-2894 (toll-free within the US) or local or international calls:1-805-275-1758.

2. Please provide the following information when requesting a RA#: Original order number (located on invoice slip), name of product being returned, reason for return, your name, daytime telephone number and e-mail address.

3. Verify that all merchandise is in the original packaging and that all components, manuals, and accessories are included.

4. For your protection, please insure the package and use a "traceable" shipping method such as UPS or FedEx Ground.

5. Please send all returns to the Magic Geek, Inc. at:

Magic Geek, Inc.
c/o YoyoCrazy.com Returns
133 E. De La Guerra Street #149
Santa Barbara CA 93101

6. Return the merchandise within 15 days of issuance of the RA#. Print the RA# clearly on the outside of the package and on the inside with your phone number and name. PACKAGES WITHOUT A RA# WILL BE RETURNED TO THE SENDER.

APO/Military Addresses

We do ship to APO and FPO address via U.S. Postal Services (USPS). Choose the "USPS Priority Mail" for A/FPO addresses when checking out.

Please Note:

• There may be 1-2 business day delay in shipping by USPS method since we have to physically drop off the packages at a Postal Office.
• Please use AE or AP as the state for APO and FPO addresses.

Missing orders can only be traced after 15 business days from the ship date. Replacement orders or credit for damaged or missing orders will not be issued until the US Postal Service has approved the claim; the claims process could take as long as 4 - 6 weeks. The US Postal Service imposes weight and size limitations on shipments to some locations. Please consult your local postal office for more information.

Magic Geek and YoyoCrazy.com are not responsible for shipments which are delayed due to causes beyond the control of our carriers, including, but not limited to the following: Acts of God, riots, strikes or other labor disputes, air traffic control delays, disruptions in air or ground transportation networks due to events such as weather phenomena and natural disasters.